Gielen Rojas-Lopez
Consultant
Gielen Rojas-Lopez, Consultant at Conflux
Gielen Rojas-Lopez is a persistent optimizer of services and a long-time advocate of systems thinking, I focus on seamlessly integrating value chains, customer experience, and operational efficiency to drive value. I firmly believe that, much like ecosystems, organizational improvement must embrace interconnectedness and continuous adaptation.
There is no one-size-fits-all solution; tools, frameworks, and methodologies should serve as enablers, not rigid prescriptions.
In my experience, true success comes from crafting tailored approaches that allow organizations to evolve incrementally and effectively, while acknowledging existing enterprise structures and staying flexible enough to adapt.
My deep knowledge of frameworks, models, and methodologies is reinforced by over 20 years of hands-on experience in actual roles across IT service management, business analysis, enterprise architecture, and cloud consulting. I have worked directly within organizations operating in complex, hybrid IT environments, as well as provided consulting services to them. This diverse background has enabled me to build extensive expertise in technology management, service delivery, and organizational transformation across both the private and public sectors, including engagements with leading cloud providers such as Microsoft and VMware.
Whether optimizing cloud platforms and their service provision or transforming end-to-end operations and organizational structures, I bring a holistic perspective that integrates technology, services, and human-centric design.